2025-10-14
The Australian Securities and Investments Commission issued a warning to superannuation trustees after reviewing Report 818, which identified significant gaps in how retirement communications are delivered to members. The regulator requires trustees to move beyond one-size-fits-all approaches and instead provide tailored, accessible information that addresses the diverse needs of retirees, including vulnerable and culturally diverse groups. ASIC emphasized that effective governance, robust data capabilities, and formal feedback mechanisms are essential for trustees to comply with the retirement income covenant and improve member outcomes.