Regulatory Alerts2026-05-07
Federal Court Holds Telstra Super Accountable for Internal Dispute Resolution Failures
ASIC Deputy Chair Sarah Court announced that the Federal Court found Telstra Super failed to comply with mandatory internal dispute resolution procedures by not responding to approximately one-third of complaints within the required 45-day timeframe. The ruling emphasizes that timely complaint management and clear explanations for delays are legal obligations, serving as the first enforcement action under the internal dispute resolution requirements effective since October 2021. This decision underscores ASIC's commitment to enforcing robust consumer protection standards and ensuring superannuation trustees adequately resource their dispute resolution processes.
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