Regulatory Alerts2020-01-01
Decision of the Board of Directors of the Authority No. (204) of 2020
The Financial Regulatory Authority of Egypt issued Decision No. (204) of 2020 to mandate gender equality in accessing non-banking financial services. Licensed entities are prohibited from gender-based discrimination and must implement internal policies ensuring fair, transparent transactions for all clients, with heightened attention to vulnerable groups. The decision establishes dedicated complaint handling units within licensed firms, sets a two-week response deadline for internal complaints, and grants the Authority's Enforcement Sector one month to adjudicate formal complaints and issue binding rulings.
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