Regulatory Alerts2022-11-28
Procedure for Conducting Inspections of Credit Financial Organizations in the Field of Consumer Financial Services Rights Protection
The National Bank of Tajikistan issued this regulation to standardize the inspection of credit financial organizations regarding the protection of consumer financial services rights. The document mandates that inspections cover information disclosure, service quality, complaint handling, published data accuracy, and internal control compliance through both planned annual reviews and ad-hoc thematic checks. It establishes strict procedural requirements for inspection preparation, confidentiality, and the detailed composition of inspection acts to ensure regulatory oversight and consumer trust.
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