Region

Jurisdiction

Regulator

2018-03-19

Circular No. 01/OEP/2018 of January 19 - Models for the Structure of Complete and Simplified Fee Schedules and Filling Instructions

The Bank of Mozambique issued Circular No. 01/OEP/2018 to mandate standardized templates and completion instructions for the complete and simplified fee schedules that financial institutions must publish. The circular requires all regulated entities to adopt the prescribed commission and charge tables covering bank accounts, cards, transfers, and other services, with compliance effective April 30, 2018. Interpretation queries must be directed to the Bank's Payment Systems Department, and the regulations amend previous notices regarding financial service fee regimes.

Mozambique

Banco de Mocambique

Bank of Mozambique Administration

BANK OF MOZAMBIQUE DEPARTMENT OF BANKING OPERATIONS, ISSUANCE AND PAYMENT SYSTEMS CIRCULAR NO. 01/OEP/2018 Maputo, January 19, 2018

SUBJECT: Models for the Structure of Complete and Simplified Fee Schedules and Filling Instructions

In order to define the models for the simplified and complete fee schedules, as well as the instructions for their completion, pursuant to paragraph 2 of Article 4 of Notice No. 13/GBM/2017 of June 9, as amended by Notice No. 19/GBM/2017 of December 26, the Bank of Mozambique determines:

Approve the models for the structure of the simplified and complete fee schedules, as well as the instructions for their completion, contained in Annexes 1 to 3 of this Circular.
Any doubts arising from the interpretation and application of this Circular must be submitted to the Payment Systems Department of the Bank of Mozambique.
This Circular enters into force on April 30, 2018.

Gertrudes Adolfo Macueve Tovela Administrator

Annex 1 Commission and Fee Schedule

COMPLETE FEE SCHEDULE

(Institution Name) (Logo)

(Entity Type)

Effective Date: xx/xx/2018

The complete fee schedule [of (Institution Name)] presents the set of information regarding all commissions and charges for the provision of financial services, made available to the public.

The complete fee schedule may be consulted at the counters and public service locations [of (Institution Name)] and at [institution website].

Fee schedule prepared in compliance with Notice No. 13/GBM/2017 of June 9, as amended by Notice No. 19/GBM/2017 of December 26, Regime of Commissions and Charges relating to Financial Services and respective Nomenclature.

(Institution Name) | (Logo) Commission and Fee Schedule | Effective Date: xx/xx/2018

INDEX

GENERAL INFORMATION ................................................................................................................................................. 3
BANK ACCOUNTS ................................................................................................................................................. 4 2.1. CURRENT ACCOUNT ............................................................................................................................................. 4 2.2. SAVINGS ACCOUNT ............................................................................................................................................. 5 2.3. OTHERS ............................................................................................................................................................. 5
COUNTER DEPOSITS AND WITHDRAWALS .......................................................................................................... 6 3.1. DEPOSITS ........................................................................................................................................................ 6 3.2. WITHDRAWALS .............................................................................................................................................. 6 3.3. OTHERS ............................................................................................................................................................. 6
BANK CARDS ............................................................................................................................................... 7 4.1. NON-PERSONALIZED DEBIT .................................................................................................................... 7 4.2. PERSONALIZED DEBIT ............................................................................................................................ 7 4.3. CREDIT ....................................................................................................................................................... 8 4.4. PRE-PAID ........................................................................................................................................................ 8
ATM ............................................................................................................................................................................ 9
POS ........................................................................................................................................................................... 10
CHEQUES ................................................................................................................................................................. 11
TRANSFERS ................................................................................................................................................... 12 8.1. DOMESTIC ....................................................................................................................................................... 12 8.2. INTERNATIONAL ............................................................................................................................................. 12
DIRECT DEBITS, STANDING ORDERS AND OTHERS .............................................................................. 13 9.1. DIRECT DEBITS .......................................................................................................................................... 13 9.2. STANDING ORDERS ........................................................................................................................... 13 9.3. OTHERS ............................................................................................................................................................. 13
CREDIT ................................................................................................................................................................. 14 10.1. RENT CREDIT ...................................................................................................................................... 14 10.2. MORTGAGE CREDIT .................................................................................................................................. 14
INTERNET BANKING ............................................................................................................................................... 15
ELECTRONIC MONEY ........................................................................................................................................... 16
IMPORT AND EXPORT REMITTANCES ...................................................................................................... 17 13.1. IMPORT .................................................................................................................................................. 17 13.2. EXPORT .................................................................................................................................................. 17
DOCUMENTARY CREDITS FOR IMPORT AND EXPORT .......................................................................... 178 14.1. IMPORT .................................................................................................................................................. 178 14.2. EXPORT .................................................................................................................................................. 178
BANK GUARANTEES ........................................................................................................................................ 19 15.1. DOMESTIC ..................................................................................................................................................... 19 15.2. INTERNATIONAL ........................................................................................................................................... 19
OTHERS .................................................................................................................................................................. 20

(Institution Name) | (Logo) Commission and Fee Schedule | Effective Date: xx/xx/2018

1. GENERAL INFORMATION

Complaints
For the receipt and resolution of complaints, contact in the first instance:
• Complaints and Customer Support Service
[Service Designation]
[Institution Name][Address]
[Telephone, fax]
[Email]
In the second instance, the complaint may also be channeled to the Behavioral Supervision Department of the Bank of Mozambique:
• Complaints Reception Service
Bank of Mozambique
Behavioral Supervision Department
Consiglieri Pedroso Street
No. 99, 1st Floor
bm_reclamacoes@bancomoc.mz
Tel. 21354670

(Institution Name) | (Logo) Commission and Fee Schedule | Effective Date: xx/xx/2018

2. BANK ACCOUNTS | INDEX

2.1. Current Account

Code	Description	Counter	ATM	Internet	Order Account Mobile	Mobile Account Mobile
Account types: [account 1]; [account 2]; [account 3]; ...
2.1.1.	Account Opening / Deposit Establishment	FREE
2.1.2.	Account Maintenance	FREE
2.1.3.	Account Inactivity
2.1.3.1.	Up to 12 Months	FREE
2.1.3.2.	After 12 months
2.1.4.	Failure to Maintain Minimum Balance in O.A. accounts	FREE
2.1.5.	Account Closure	FREE
2.1.6.	Balance Inquiry
2.1.6.1.	Twice per month at the counter	FREE	FREE	FREE	FREE	FREE
2.1.6.2.	Subsequent inquiries of the day		FREE	FREE	FREE	FREE
2.1.7.	Transaction Inquiry
2.1.7.1.	Twice per month	FREE	FREE
2.1.7.2.	Subsequent inquiries of the day		FREE
2.1.8.	Statement Issuance
2.1.8.1.	First statement per month (1)	FREE	FREE(2)
2.1.8.2.	From 0 to 3 months (individuals)
2.1.8.3.	From 3 to 12 months (individuals)
2.1.8.4.	Daily (companies)
2.1.8.5.	Monthly (companies)
2.1.9.	Secured current account / authorized overdraft
2.1.9.1.	File Processing
2.1.9.2.	Freezing
2.1.9.3.	Interest Rate

Note: (1) Refers to the last 30 days, counted from the request date, for individuals; (2) First two printouts per month of the balance

2.2. Savings Account

			Standard Account
Code	Description	Counter	ATM	Internet	Order Account Mobile
Account types: [account 1]; [account 2]; [account 3]; ...
2.2.1.	Account Opening / Deposit Establishment	FREE
2.2.2.	Account Maintenance	FREE
2.2.3.	Account Inactivity
2.2.3.1.	Up to 12 Months	FREE
2.2.3.2.	After 12 months
2.2.4.	Failure to Maintain Minimum Balance	FREE
2.2.5.	Account Closure	FREE
2.2.6.	Balance Inquiry
2.2.6.1.	Twice per month	FREE	FREE	FREE	FREE
2.2.6.2.	Subsequent inquiries of the day		FREE	FREE	FREE
2.2.7.	Transaction Inquiry
2.2.7.1.	Twice per month	FREE	FREE
2.2.7.2.	Subsequent inquiries of the day		FREE
2.2.8.	Statement Issuance
2.2.8.1.	First statement per month (1)	FREE	FREE(2)
2.2.8.2.	From 0 to 3 months (individuals)
2.2.8.3.	From 3 to 12 months (individuals)
2.2.8.4.	Daily (companies)
2.2.8.5.	Monthly (companies)
2.2.9.	Secured account / authorized overdraft
2.2.9.1.	File Processing
2.2.9.2.	Freezing

Note: (1) Refers to the last 30 days, counted from the request date, for individuals; (2) First two printouts per month of the balance.

2.3. Others

			Standard Account
Code	Description	Counter	ATM	Internet	Order Account Mobile
2.3.1.	Salary Payment

(Institution Name) | (Logo) Commission and Fee Schedule | Effective Date: xx/xx/2018

3. COUNTER DEPOSITS AND WITHDRAWALS | INDEX

3.1. Deposits

			Standard Account
Code	Description	Counter	ATM	Internet	Order Account Mobile
3.1.1.	Cash in NC and EC	FREE
3.1.2.	By check, in NC and EC	FREE

Note: NC: National Currency; EC: Foreign Currency

3.2. Withdrawals

			Standard Account
Code	Description	Counter	ATM	Internet	Order Account Mobile
3.2.1.	From NC
3.2.1.1.	With withdrawal slip	FREE
3.2.1.2.	With standard check	FREE
3.2.1.3.	With standalone check
3.2.2.	From EC of an account denominated in NC
3.2.2.1	With withdrawal slip
3.2.2.2	With check
3.2.3.	From EC of an account denominated in EC
3.2.3.1	With withdrawal slip
3.2.3.2	With check

Note: NC: National Currency; EC: Foreign Currency

3.3. Others

			Standard Account
Code	Description	Counter	ATM	Internet	Order Account Mobile
3.3.1.	Provision of photocopies of deposit slip/checks
3.3.2.	Issuance of 2nd copy of debit or credit supporting document

(Institution Name) | (Logo) Commission and Fee Schedule | Effective Date: xx/xx/2018

4. BANK CARDS | INDEX

4.1. Non-Personalized Debit

			Standard Account
Code	Description	Counter	ATM	Internet	Order Account Mobile
Card types: [card 1]; [card 2]; [card 3]; ...
4.1.1.	Issuance
4.1.1.1.	First normal issuance	FREE
4.1.1.2.	Subsequent normal issuances
4.1.1.3.	Urgent
4.1.1.4.	2nd Copy
4.1.2.	Annual Fee
4.1.3.	Replacement
4.1.4.	Message Alerts
4.1.4.1.	Within the Country	FREE
4.1.4.2.	Outside the Country

4.2. Personalized Debit

			Standard Account
Code	Description	Counter	ATM	Internet	Order Account Mobile
Card types: [card 1]; [card 2]; [card 3]; ...
4.2.1.	Issuance
4.2.1.1.	First normal issuance	FREE
4.2.1.2.	Subsequent normal issuances
4.2.1.3.	Urgent
4.2.1.4.	2nd Copy
4.2.2.	Annual Fee
4.2.3.	Replacement
4.2.4.	Message Alerts
4.2.4.1.	Within the Country	FREE
4.2.4.2.	Outside the Country

4.3. Credit

			Standard Account
Code	Description	Counter	ATM	Internet	Order Account Mobile
Card types: [card 1]; [card 2]; [card 3]; ...
4.3.1.	Issuance
4.3.1.1.	Normal
4.3.1.2.	Urgent
4.3.1.3.	2nd Copy
4.3.2.	Annual Fee
4.3.3.	Replacement
4.3.4.	Message Alerts
4.3.4.1.	Within the Country	FREE
4.3.4.2.	Outside the Country
4.3.5.	Interest Rate
4.3.5.1.	Monthly
4.3.5.2.	Annual

4.4. Pre-Paid

			Standard Account
Code	Description	Counter	ATM	Internet	Order Account Mobile
Card types: [card 1]; [card 2]; [card 3]; ...
4.4.1.	Issuance
4.4.1.1.	First normal issuance
4.4.1.2.	Subsequent normal issuances
4.4.1.3.	Urgent
4.4.1.4.	2nd Copy
4.4.2.	Annual Fee
4.4.3.	Replacement
4.4.4.	Message Alerts
4.4.4.1.	Within the Country	FREE
4.4.4.2.	Outside the Country

(Institution Name) | (Logo) Commission and Fee Schedule | Effective Date: xx/xx/2018

5. ATM | INDEX

Code	Description	Standard Account
5.1.	Cash Withdrawal
5.1.1.	First two per month in the country	FREE
5.1.2.	Remaining in the country
5.1.3.	Abroad
5.2.	Balance Inquiry
5.2.1.	Without printout in the country	FREE
5.2.2.	With printout in the country – First two per month	FREE
5.2.3.	With printout in the country – subsequent
5.2.4.	Abroad
5.3.	Statement, Mini-Statement and Transaction Inquiry
5.3.1.	Without printout in the country	FREE
5.3.2.	With printout in the country – First two per month	FREE
5.3.3.	With printout in the country – subsequent
5.3.4.	Abroad
5.4.	NIB/IBAN
5.4.1.	Without printout	FREE
5.4.2.	With printout
5.5.	Purchase of Recharges
5.6.	Service Payment
5.7.	PIN Change
5.7.1.	First two per month	FREE
5.7.2.	Remaining

(Institution Name) | (Logo) Commission and Fee Schedule | Effective Date: xx/xx/2018

6. POS | INDEX

Code	Description	Standard Account
6.1.	Balance Inquiry
6.1.1.	Without printout in the country	FREE
6.1.2.	With printout in the country – First two per month	FREE
6.1.3.	With printout in the country – subsequent
6.1.4.	Abroad
6.2.	Statement, Mini-Statement and Transaction Inquiry
6.2.1.	Without printout in the country	FREE
6.2.2.	With printout in the country – First two per month	FREE
6.2.3.	With printout in the country – subsequent
6.2.4.	Abroad
6.3.	Cash Advance
6.4.	NIB/IBAN
6.4.1.	Without printout	FREE
6.4.2.	With printout
6.5.	Purchase of Recharges
6.6.	Payment of Goods and Services	FREE
6.7.	PIN Change
6.7.1.	First two per month	FREE
6.7.2.	Remaining

(Institution Name) | (Logo) Commission and Fee Schedule | Effective Date: xx/xx/2018

7. CHEQUES | INDEX

			Standard Account
Code	Description	Counter	Internet
7.1.	Provision of Standard Checks
7.1.1.	Book of 10 checks
7.1.2.	Book of 30 checks
7.1.3.	Book of 100 checks
7.2.	Provision of Standalone Check
7.3.	Provision of Certified Check
7.4.	Check Return
7.4.1.	From Own Bank
7.4.1.1.	To beneficiary (1)	FREE
7.4.1.2.	For insufficient funds
7.4.1.3.	For technical reasons attributable to the client
7.4.2.	From OCI (2)
7.4.2.1.	To beneficiary (1)	FREE
7.4.2.2.	For insufficient funds
7.4.2.3.	For technical reasons attributable to the client
7.4.3.	Checks on foreign entities
7.4.3.1.	Issuance
7.4.3.2.	Cancellation/return
7.4.4.	Others
7.4.4.1.	Cancellation/revocation of checks	FREE
7.4.4.2.	Blocking of checks

Note: (1) Return to the beneficiary of the check that does not meet conditions for payment; (2) OCI – other credit institutions

(Institution Name) | (Logo) Commission and Fee Schedule | Effective Date: xx/xx/2018

8. TRANSFERS | INDEX 8.1. Domestic

				Standard Account
Code	Description	Counter	ATM	Internet	Mobile Counter	Mobile Internet
8.1.1.	Intra-bank
8.1.1.1.	First two per month	FREE	FREE	FREE(1)	FREE(1)	FREE(1)
8.1.1.2.	Accounts of same holder	FREE	FREE	FREE(1)	FREE(1)	FREE(1)
8.1.1.3.	Accounts of different holders
8.1.1.4.	Via ATM
8.1.2.	Inter-bank
8.1.2.1.	Accounts of same holder
8.1.2.2.	Accounts of different holders
8.1.2.3.	Via ATM
8.1.3.	Transfer to mobile account

Note: (1) Only one transfer per day.

8.2. International

Code	Description	Standard Account - Counter
8.2.1.	Telegraphic transfer/SWIFT sent
8.2.1.1.	Commission
8.2.1.2.	Communications
8.2.1.3.	Correspondent Bank
8.2.1.4.	Cancellation/Return
8.2.2.	Telegraphic transfer/SWIFT received
8.2.2.1.	Own Bank Client
8.2.2.1.1.	Commission
8.2.2.1.2.	Communications
8.2.2.1.3.	Correspondent Bank
8.2.2.1.4.	Cancellation/Return
8.2.2.2.	OCI Client (1)
8.2.2.2.1.	Commission
8.2.2.2.2.	Communications
8.2.2.2.3.	Correspondent Bank
8.2.2.2.4.	Cancellation/Return

Note: (1) OCI – other credit institutions

(Institution Name) | (Logo) Commission and Fee Schedule | Effective Date: xx/xx/2018

9. DIRECT DEBITS, STANDING ORDERS AND OTHERS | INDEX

9.1. Direct Debits

Code	Description	Standard Account - Counter
9.1.1.	Request/Authorization to perform Direct Debits	FREE
9.1.2.	Payment of Third-Party Services
9.1.3.	Return of Payments for Insufficient Funds

9.2. Standing Orders

Code	Description	Standard Account - Counter
9.2.1.	Request/Authorization to perform Standing Orders	FREE
9.2.2.	To Same Bank
9.2.3.	To OCI (1)
9.2.4.	Return of payment for insufficient funds
9.2.5.	Alteration of Standing Order

Note: (1) OCI – other credit institutions

9.3. Others

Code	Description	Standard Account - Counter
9.3.1.	Payment Orders