The Financial Conduct Authority proposes regulatory changes to extend Financial Ombudsman Service access and COBS suitability rules to UK retail clients holding offshore life insurance bonds. The document also seeks comments on minor amendments to complete the implementation of the Mortgage Credit Directive and updates to the Training and Competence sourcebook. Additionally, the FCA consults on clarifying complaints reporting rules, updating Consumer Redress Scheme guidance, and making technical amendments to various Handbook sourcebooks.