Regulatory Alerts2011-01-01
Bank of Uganda Financial Consumer Protection Guidelines 2011
The Bank of Uganda issued these 2011 guidelines to establish minimum standards for financial services providers operating in Uganda, ensuring fair, reliable, and transparent treatment of consumers. The document mandates specific obligations including the prohibition of reckless lending, the provision of key facts documents, suitability assessments for advice, and a ten-day cooling-off period for certain contracts. It further requires providers to safeguard consumer data, maintain accessible self-service channels, and implement efficient mechanisms for handling consumer complaints and recourse.
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