2019-08-01 | CPD/DIR/GEN/COU/07/000/133

Exposure of Draft Consumer Protection Guidelines On Responsible Business Conduct

The Central Bank of Nigeria (CBN) has released guidelines on responsible business conduct for financial institutions under its regulatory purview. These guidelines aim to protect consumers from unethical and predatory practices and ensure financial institutions conduct their businesses responsibly, professionally, and ethically. The guidelines cover various aspects, including general provisions, financial advice, responsible lending, debt collection, sales promotion, compliance, and sanctions for non-compliance.

Nigeria

Central Bank of Nigeria

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