2014-07-01 | FPR/DIR/CIR/GEN/04/009

Circular on the Extension of Timeline for the Resolution of all Categories of Complaints on Excess Charges and Loans from 14 to 30 Days

The Central Bank of Nigeria (CBN) has extended the timeline for resolving complaints on excess charges and loans from 14 to 30 days due to the previous timeframe being deemed inadequate. This decision, effective from June 30, 2014, was made with a view to improve consumer service by providing financial institutions additional time to address customer concerns.

Nigeria

Central Bank of Nigeria

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