Regulatory Alerts2018-06-07
Agreement No. 10-2002 of October 2, 2002
The Banking Superintendence of Panama issued Agreement No. 10-2002 to establish the procedural framework for handling user complaints and reports regarding irregularities in banking services. The regulation defines the competence of the Superintendence, outlines the requirements for filing verbal or written claims, and mandates a conciliation process between users and banks. It further specifies timelines for information requests, sanctions for non-compliance, and the one-year statute of limitations for initiating such actions.
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