Regulatory Alerts2024-07-02
Recommendation 2024-R-02 of July 2, 2024, on the Handling of Complaints
The Prudential Control and Resolution Authority (ACPR) issues Recommendation 2024-R-02 to establish best practices for financial and insurance professionals regarding the handling of customer complaints. The document mandates that professionals implement efficient organizational structures, provide clear information on complaint procedures and mediation access, and ensure responses are delivered within a maximum of two months. Furthermore, it requires entities to monitor complaint trends to identify dysfunctions and implement corrective measures to enhance customer protection.
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