Regulatory AlertsOJK Regulation No. 24 of 2025 on Account Management at Commercial Banks
The Financial Services Authority (OJK) issued Regulation No. 24 of 2025 to standardize account management procedures for Giro and Savings accounts at commercial banks, thereby enhancing good governance and legal certainty. The regulation mandates uniform criteria for account classification, dormant status, and customer communication to eliminate service variations and protect customer rights. It applies to conventional and Sharia commercial banks, with specific provisions for implementation within six months and the repeal of conflicting prior regulations.
Regulation of the Financial Services Authority Number 24 of 2025 concerning Account Management at Commercial Banks
Abstract: In order to strengthen the implementation of good governance in banking activities, standardized regulations regarding the management of customer Giro and Savings accounts at Commercial Banks are required. Previously, the internal policies of each bank resulted in variations in procedures for opening, closing, and reactivating accounts, determining criteria for inactive or dormant accounts, and mechanisms for communicating with customers. These variations have the potential to create uncertainty regarding customer rights and obligations, as well as differences in services among banks. Therefore, the Financial Services Authority (OJK) has established regulations on Account Management at Commercial Banks to ensure customer protection, increase legal certainty, and guarantee uniformity and transparency in account management procedures.
The legal basis for this Financial Services Authority Regulation (POJK) is: Law No. 7 of 1992 as amended several times, lastly by Law No. 4 of 2023; Law No. 21 of 2008 as amended by Law No. 4 of 2023; Law No. 21 of 2011 as amended by Law No. 4 of 2023; and Law No. 4 of 2023.
This regulation generally governs the classification of Giro and Savings accounts, customer account record-keeping, policies and procedures for account record-keeping, and customer obligations to maintain accounts in an active status.
Notes: This POJK takes effect on the date of promulgation. This POJK was promulgated on November 10, 2025, and established on November 4, 2025. This POJK applies to Conventional Commercial Banks and Sharia Commercial Banks, including branches of banks located outside the country and Sharia business units. Article 4 and Article 10 paragraph (1) of this POJK shall be implemented no later than 6 (six) months from the date this POJK takes effect. Upon the effectiveness of this POJK, the provisions of Article 6 paragraph (6) of Financial Services Authority Regulation Number 1/POJK.03/2022 concerning Officeless Financial Services in the Context of Inclusive Finance are repealed and declared invalid.