Regulatory Alerts2018-03-31
Information Circular PF 4 of 2013: Service Level Commitment Between the Registrar of Pension Funds and the Retirement Funds Industry
The Financial Services Board issued Information Circular PF 4 of 2013 to implement a Service Level Commitment that standardizes processing timelines and submission requirements for pension fund regulatory applications effective 1 August 2013. The document requires applicants to submit complete, fee-paid applications electronically via the FSB portal and mandates the use of allocated case numbers for all correspondence. Annexure A establishes binding calendar-day turnaround targets for licensing, prudential, surveillance, and actuarial tasks while excluding backlogs and extraordinary requests from the agreement.
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