Regulatory Alerts2023-12-12
Unofficial Consolidation of the Consumer Protection Code 2012
The Central Bank of Ireland issued this unofficial consolidation of the Consumer Protection Code 2012 to provide a single reference document incorporating amendments up to December 2023. The Code establishes binding regulatory standards for authorized financial service providers, requiring them to act honestly, fairly, and professionally in the best interests of consumers. It mandates strict compliance with general principles, information disclosure, suitability assessments, arrears handling, and complaints resolution across various financial sectors including credit, insurance, and payments.
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