Regulatory Alerts2021-01-01
Bank of Zambia Circular No. 11/2021 on Deploying Artificial Intelligence for Financial Consumer Complaints
The Bank of Zambia is deploying an artificial intelligence complaint management system in collaboration with the African Development Bank Group to accelerate digital financial inclusion and enhance consumer confidence. Financial and payment service providers must nominate up to two staff members to attend a virtual webinar on July 21, 2021, and submit their details by July 16, 2021. Institutions are additionally requested to complete an attached questionnaire that will inform the design of a chatbot and artificial intelligence platform for handling consumer complaints.
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