Regulatory Alerts2016-07-01
CSSF Regulation No 16-07 relating to out-of-court complaint resolution
The Commission de Surveillance du Secteur Financier issued Regulation No 16-07 to establish a framework for the out-of-court resolution of complaints. This regulation repealed the previous CSSF Regulation No 13-02 and mandates specific procedures for handling disputes outside of judicial proceedings. It is further detailed by Circular CSSF 17/671, which provides specifications and requires the maintenance of a table listing registered claims.
Published on 1 July 2016
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CSSF regulation
relating to out-of-court complaint resolution
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13 October 2017
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Circular CSSF 17/671 (as amended by Circular CSSF 18/698)
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