Regulatory Alerts2019-01-01
Banking Services (Deposit Taking Institutions) (Customer Related Matters) Code of Conduct, 2016
The Supervisor issued this Code of Conduct under the Banking Services Act to regulate how deposit taking institutions in Jamaica handle customer-related matters. The document mandates comprehensive disclosures of terms, fees, and interest rates, requiring the prominent display of effective annual interest rates and clear explanations of key terms. It further imposes strict obligations on institutions to maintain internal complaint handling mechanisms, investigate grievances within specified timeframes, and ensure the confidentiality and accurate record-keeping of customer data.
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