Regulatory Alerts2018-01-22 | Finance Leasing Act Direction No. 1 of 2018Central Bank of Sri Lanka Financial Customer Protection Framework
The Central Bank of Sri Lanka issued Directions to all Specialized Leasing Companies to implement a Financial Customer Protection Framework under the Finance Leasing Act. The directive mandates strict adherence to minimum standards including transparent disclosure, responsible business conduct, equitable treatment, and robust data privacy measures. Specialized Leasing Companies are required to establish internal governance, complaint handling mechanisms, and customer education programs within three months of the directive's issuance.
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