Regulatory Alerts2022-10-31
Overview of Complaints at Insurance Providers in 2021
The Dutch Authority for the Financial Markets (AFM) issued this report detailing that insurance providers handled 125,000 complaints in 2021, representing an 18.7% decrease from the previous year. The Life insurance segment experienced the sharpest decline of 55%, while complaints regarding income insurance rose by 23%. Additionally, the average complaint handling time decreased by approximately 10 days to 19.3 days, with the AFM emphasizing improved data quality and ongoing methodological refinements.
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