Regulatory Alerts2026-05-25
Service Level Agreement (SLA) between the Financial Services Authority and Beneficiaries
The Financial Services Authority (FSA) has issued a Service Level Agreement (SLA) to establish standardized performance metrics, service availability windows, and accountability frameworks for its digital financial services. The document mandates a 99% accuracy rate in reports and licenses, a minimum 90% customer satisfaction score, and initial request responses within 24 working hours, while designating specific critical systems for 24/7 operation. It further requires the FSA to publish monthly performance reports, conduct annual SLA reviews, and escalate unresolved compliance issues to senior management within 48 hours.
Share