Regulatory Alerts2024-10-11
Breakdown – Industry Comments – GEN.S.10-21 Treating Customers Friendly
The regulator issued this breakdown to consolidate industry comments on the GEN.S.10-21 guidelines for treating customers fairly. Version 28 incorporates stakeholder feedback and updates compliance requirements for financial service providers. The document was initially created on October 11, 2024, and last updated on October 22, 2024, to finalize the revised customer treatment standards.
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