BCB Resolution No. 566 on Salary Payment Services and Salary Portability

RESOLUTION BCB NO. 566, OF MAY 4, 2026 Regulates the provision of salary, benefits, pensions, and similar payment services by financial institutions, payment institutions, and other institutions authorized to operate by the Central Bank of Brazil, and salary portability.

The Collegiate Board of the Central Bank of Brazil, in a session held on April 30, 2026, based on Articles 6, paragraph 1, 7, and 9, main clause, items II and X, of Law No. 12,865, of October 9, 2013, and Article 17 of Law No. 15,252, of November 4, 2025, and considering the provisions of CMN Resolution No. 5,299, of May 4, 2026,

R E S O L V E S:

CHAPTER I SCOPE AND DEFINITIONS

Art. 1. This Resolution regulates the provision of salary, benefits, pensions, and similar payment services by financial institutions, payment institutions, and other institutions authorized to operate by the Central Bank of Brazil, and salary portability.

Art. 2. For the purposes of this Resolution, the following are considered: I - depositary institution: a financial institution, payment institution, or institution authorized to operate by the Central Bank of Brazil that holds the salary account; II - recipient institution: a financial institution, payment institution, or institution authorized to operate by the Central Bank of Brazil that is the recipient of the resources related to salary portability and holds the account to be credited; III - salary account: an account intended for the recording and flow of resources related to the payment of salaries, benefits, pensions, and similar items; IV - contracting entity: a legal entity that contracts an institution authorized to operate by the Central Bank of Brazil for the purpose of providing salary, benefit, pension, and similar payment services; and V - beneficiary: a natural person who receives salary, benefit, pension, or similar payments through a salary account.

CHAPTER II PROVISION OF SALARY, BENEFIT, PENSION, AND SIMILAR PAYMENT SERVICES

Art. 3. The institutions referred to in Art. 1, for the purpose of providing the payment services governed by this Resolution to contracting entities, are obliged to make the respective credits in the beneficiary's salary account.

§ 1. The institutions referred to in the main clause must inform the beneficiary, by any available means of communication, about the opening of the salary account, clarifying, at a minimum, the concept, characteristics, basic rules for moving resources, situations that justify the charging of fees, and the right to salary portability.

§ 2. The opening of a salary account with a legal entity as the holder is prohibited.

CHAPTER III USE OF THE SALARY ACCOUNT

Art. 4. Only values originating from the contracting entity, in compliance with the object of the contractual instrument, may be credited to the salary account; the acceptance of credits from other sources is prohibited.

Sole paragraph. The prohibition in the main clause does not apply to credits related to reversals or refunds of transactions initiated in the salary account.

Art. 5. Depositary institutions must allow electronic access to the salary account through their main application.

Art. 6. The resources credited to the salary account may be: I - withdrawn at self-service terminals, directly at the cashier's window, including at service points of correspondents in the country, or by any other means provided for in the contractual instrument signed between the depositary institution and the contracting entity; and II - used for: a) payments using payment instruments in the debit function; b) settlement or amortization of installments of credit operations and financial leasing, accounts, invoices, or any other documents representing debts, including via account debit; and c) transfers to deposit accounts or prepaid payment accounts.

Sole paragraph. The salary account is not subject to movement by check.

CHAPTER IV CONTRACTUAL INSTRUMENT

Art. 7. The contractual instrument signed between the depositary institution and the contracting entity for the provision of the payment services governed by this Resolution must contain, among others, clauses establishing: I - the conditions and procedures for the effective payment to beneficiaries; II - the responsibility of the contracting entity regarding the identification of the beneficiary, considering the pertinent legal and regulatory provisions, as well as compliance with contractual purposes; III - the responsibility of the contracting entity to inform the depositary institution about the eventual exclusion of the beneficiary from its records, as soon as the last payment related to their previous status is made; and IV - the remuneration conditions, by the contracting entity, to the depositary institution.

CHAPTER V SALARY PORTABILITY

Art. 8. The depositary institution must ensure salary portability, which consists of the possibility of transferring, upon the beneficiary's request, the value credited in the salary account to a deposit account or prepaid payment account owned by the beneficiary, chosen by them, either at the same depositary institution or at another recipient institution.

§ 1. For the purposes of the main clause, the indication of the account to be credited must be the subject of specific communication by the beneficiary to the depositary institution, formalized as a permanent instruction.

§ 2. The communication may be carried out through the recipient institution, through an unequivocal manifestation of the beneficiary's will capable of being proven.

§ 3. The communication referred to in §§ 1 and 2 must be made available to the beneficiary through the electronic channels of the depositary institution and the recipient institution.

§ 4. The communication referred to in §§ 1 and 2 may be formalized through the in-person service channels provided by the institutions, and it is prohibited to prevent access, refuse, hinder, or impose restrictions on the service to clients and users, even when service is available through other channels.

§ 5. The depositary institution must process the salary portability request within five business days, counted from the date of its receipt.

§ 6. The depositary institution may not refuse salary portability, unless there is a clear and objective justification, to be indicated to the beneficiary within a maximum period of two business days, counted from the date of the refusal of the portability.

Art. 9. The transfer of resources referred to in Art. 8 must cover the total value credited in the salary account, allowing for the deduction of any discounts related exclusively to installments of credit operations or financial leasing contracted by the beneficiary.

Sole paragraph. The transfer referred to in the main clause must occur within two hours after the crediting of the resources in the salary account, observing the rules of the payment arrangement used for the transfer.

Art. 10. The sharing of information between institutions for portability purposes, carried out after the prior and express authorization of the beneficiary, must contain: I - name and individual taxpayer registry number (CPF) of the beneficiary; II - national legal entity registry number (CNPJ) of the depositary institution; III - national legal entity registry number (CNPJ) of the contracting entity; IV - national legal entity registry number (CNPJ) of the recipient institution, branch number, if applicable, and account number to be credited at the recipient institution; V - value deposited in the salary account; VI - deductions of discounts executed by the contracted institution or by other financial institutions or institutions authorized to operate by the Central Bank of Brazil; and VII - net values actually deposited in salary accounts over the last twelve months.

§ 1. The institution that effects the sharing must: I - perform and confirm the identification of the beneficiary; and II - guarantee the legitimacy of the communication and the authenticity of the required information.

§ 2. Depositary institutions must define the electronic means for receiving information in a way that does not restrict the salary portability process, including in terms of accessibility to recipient institutions.

Art. 11. Salary portability may be canceled upon request by the beneficiary.

Sole paragraph. The cancellation referred to in the main clause must occur from the reference month immediately following the request, provided that the request was made at least five business days in advance of the date of effective crediting.

CHAPTER VI FEES

Art. 12. It is prohibited to charge the beneficiary, in the form of fees or reimbursement of expenses, in the following situations: I - reimbursement for costs related to the provision of the service to the contracting entity, including the effective crediting in the salary account; II - request for salary portability; III - transfer of resources to other institutions; IV - making up to five withdrawals per month; V - provision of a payment instrument with a debit function, except in cases of replacement requests resulting from loss, theft, robbery, damage, and other reasons not attributable to the depositary institution; VI - access, through self-service terminals or directly at the cashier's window, to two monthly balance inquiries in the salary account; VII - provision, through self-service terminals or directly at the cashier's window, of two statements containing all movements of the salary account over the last thirty days; and VIII - account maintenance, including in the case of no movement.

CHAPTER VII FINAL PROVISIONS

Art. 13. From the communication of exclusion of the beneficiary, referred to in Art. 7, main clause, item III, no new credits may be admitted in the salary account previously used for the control of resources paid to him.

Art. 14. Depositary institutions are responsible for observing procedures related to the prevention of money laundering and terrorist financing, as well as for compliance with current legislation and regulations.

Art. 15. The record of the communication referred to in Art. 10 and, if applicable, the justification for the refusal of portability referred to in Art. 8, § 6, must be kept available to the Central Bank of Brazil for a minimum period of five years.

Art. 16. BCB Resolution No. 284, of January 4, 2023, published in the Official Gazette of the Union on January 6, 2023, is hereby revoked.

Art. 17. This Resolution enters into force on July 1, 2027.

GILNEU FRANCISCO ASTOLFI VIVAN Director of Regulation