2017-06-08

Notice No. 13/GBM/2017 of June 8 - Regime of Commissions and Charges for Financial Services and Respective Nomenclature (Annex)

The Bank of Mozambique issues Notice No. 13/GBM/2017 to establish the standardized nomenclature for commissions and charges applicable to financial services. The document provides a comprehensive coding system covering banking accounts, deposits, cards, ATMs, POS terminals, checks, transfers, and credit facilities. This framework mandates transparency by defining specific codes and justifications for every fee, ensuring consistent reporting across credit institutions.

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ANNEX

COMMON NOMENCLATURE OF COMMISSIONS AND OTHER CHARGES

INDEX A. BANKING ACCOUNTS A.1. Current Account A.2. Savings Account A.3. Others B. DEPOSITS AND WITHDRAWALS AT THE COUNTER B.1. Deposits B.2. Withdrawals B.3. Others C. BANK CARDS C.1. Debit C.2. Credit D. ATM E. POS F. CHEQUES G. TRANSFERS G.1. National G.2. International H. DIRECT DEBITS, STANDING ORDERS AND OTHERS H.1. Direct Debits H.2. Standing Orders H.3. Others I. CREDIT I.1. Rent Credit I.2. Housing Credit J. INTERNET BANKING K. E-MONEY L. IMPORT AND EXPORT REMITTANCES L.1. Import L.2. Export M. IMPORT AND EXPORT DOCUMENTARY CREDITS M.1. Import M.2. Export N. BANK GUARANTEES N.1. National N.2. International O. OTHERS

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A. BANKING ACCOUNTS

A.1. Current Account

CodeDesignationJustification of Product/Service
2.1.1.Account Opening / Deposit EstablishmentOpening of a bank account in a credit institution and its respective funding
2.1.2.Account MaintenanceManagement of the bank account
2.1.3.Account Inactivity
2.1.3.1.Up to 12 monthsManagement of an account that does not perform transactions/movements for 12 months
2.1.3.2.After 12 monthsManagement of an account that does not perform transactions/movements for a period exceeding 12 months
2.1.4.Failure to maintain minimum balanceAbsence of minimum balance in the current account
2.1.5.Account ClosureClosing of the current account
2.1.6.Balance Inquiry
2.1.6.1.First inquiry of the dayFirst balance inquiry per day, at the counter, for the current account of individuals
2.1.6.2.Subsequent inquiries of the daySubsequent balance inquiries per day, at the counter, for the current account of individuals and entities
2.1.7.Transaction Inquiry
2.1.7.1.First inquiry of the dayFirst transaction inquiry per day, at the counter, for the demand deposit account
2.1.7.2.Subsequent inquiries of the dayTransaction inquiry subsequent to the first, per day, at the counter, for the demand deposit account
2.1.8.Statement Issuance
2.1.8.1.First statement per month (1)Production of the first complete monthly listing on paper support of the movements of a deposit account for the last 30 days, counted from the date of request, for individuals
2.1.8.2.From 0 to 3 months (individuals)Production of complete listing on paper support of the movements of a deposit account for a period of 3 months, for individuals
2.1.8.3.From 3 to 12 monthsProduction of complete listing on paper

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CodeDesignationJustification of Product/Service
(individuals)support of the movements of a deposit account for a period of 12 months, for individuals
2.1.8.4.Daily (companies)Rate of issuance of daily statement generated by the system (available at the counter or sent by fax or email - monthly sending expense)
2.1.8.5.Monthly (companies)Rate of issuance of monthly statement generated by the system (available at the counter or sent by fax or email - monthly sending expense)
2.1.9.Pledged current account / Authorized overdraftFacility granted to the holder of a debit card to move the demand deposit account without there being provision of funds, leaving it with a negative balance
2.1.9.1.Process OrganizationCommission charged by the organization of the process of individual or collective client for obtaining the requested overdraft
2.1.9.2.ImmobilizationCommission charged to an individual or collective client for the non-use of the credit for a certain period and which consists of a percentage on the unused amount
2.1.9.3.Interest RateInterest rate practiced in transactions associated with the overdraft

Note: (1) Referring to the last 30 days, counted from the date of request.

A.2. Savings Account

CodeDesignationJustification of Product/Service
2.1.1.Account Opening / Deposit EstablishmentOpening of a bank account in a credit institution and its respective funding
2.1.2.Account MaintenanceManagement of the bank account
2.1.3.Account Inactivity
2.1.3.1.Up to 12 MonthsManagement of an account that does not perform transactions/movements for 12 months
2.1.3.2.After 12 monthsManagement of an account that does not perform transactions/movements for a period exceeding 12 months

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CodeDesignationJustification of Product/Service
2.1.4.Failure to maintain minimum balanceAbsence of minimum balance in the savings account
2.1.5.Account ClosureClosing of the savings account
2.1.6.Balance Inquiry
2.1.6.1.First inquiry of the dayFirst balance inquiry per day, at the counter, for the savings account of individuals
2.1.6.2.Subsequent inquiries of the daySubsequent balance inquiries per day, at the counter, for the savings account of individuals and entities
2.1.7.Transaction Inquiry
2.1.7.1.First inquiry of the dayFirst transaction inquiry per day, at the counter, for the savings account
2.1.7.2.Subsequent inquiries of the dayTransaction inquiry subsequent to the first, per day, at the counter, for the savings account
2.1.8.Statement Issuance
2.1.8.1.First statement per month (1)Production of the first complete monthly listing on paper support of the movements of a savings account for the last 30 days, counted from the date of request, for individuals
2.1.8.2.From 0 to 3 months (individuals)Production of complete listing on paper support of the movements of a savings account for a period of 3 months, for individuals
2.1.8.3.From 3 to 12 months (individuals)Production of complete listing on paper support of the movements of a savings account for a period of 12 months, for individuals
2.1.8.4.Daily (companies)Rate of issuance of daily statement generated by the system (available at the counter or sent by fax or email - monthly sending expense)
2.1.8.5.Monthly (companies)Rate of issuance of monthly statement generated by the system (available at the counter or sent by fax or email - monthly sending expense)
2.1.9.Pledged account / Authorized overdraftFacility granted to the holder of a debit card to move the savings account without there being provision of funds, leaving it with a negative balance

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CodeDesignationJustification of Product/Service
2.1.9.1.Process OrganizationCommission charged by the organization of the process of individual or collective client for obtaining the requested overdraft
2.1.9.2.ImmobilizationCommission charged to an individual or collective client for the non-use of the credit for a certain period and which consists of a percentage on the unused amount

Note: (1) Referring to the last 30 days, counted from the date of request.

A.3. Others

CodeDesignationJustification of Product/Service
2.2.1.Salary PaymentCommission charged to an employer client-entity for the management of the account used for the purpose of salary payment.

B. DEPOSITS AND WITHDRAWALS AT THE COUNTER

B.1. Deposits

CodeDesignationJustification of Product/Service
3.1.2.Cash in NC and EMDeposit of cash in national currency (NC) and foreign currency (EM)
3.1.3.Cheque in NC and EMDeposit of cheque in national currency and foreign currency

B.2. Withdrawals

CodeDesignationJustification of Product/Service
3.1.4.OF NC
3.1.4.1.With withdrawal slipWithdrawal of cash in national currency using a withdrawal slip at the counter
3.1.4.2.With normal chequeWithdrawal of cash in national currency using a normal cheque at the counter
3.1.4.3.With loose chequeWithdrawal of cash in national currency using a loose cheque at the counter
3.1.5.OF EM from an account

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CodeDesignationJustification of Product/Service
denominated in NC
3.1.5.1.With withdrawal slipWithdrawal of foreign currency in the country with a withdrawal slip, at the counter, from an account denominated in national currency
3.1.5.2.With chequeWithdrawal of foreign currency in the country with a cheque, at the counter, from an account denominated in national currency
3.1.6.OF EM from an account denominated in EM
3.1.6.1.With withdrawal slipWithdrawal of foreign currency in the country with a withdrawal slip, at the counter, from an account denominated in foreign currency
3.1.6.2.With chequeWithdrawal of foreign currency in the country with a cheque, at the counter, from an account denominated in foreign currency

B.3. Others

CodeDesignationJustification of Product/Service
3.1.7.Supply of photocopies of deposit slip/chequesReproduction, at the client's request, of deposit slip/cheques
3.1.8.Issuance of 2nd copy of document justifying debit or creditReproduction, at the client's request, of documents justifying debit or credit movements

C. BANK CARDS

C.1. Debit

CodeDesignationJustification of Product/Service
4.1.1.Issuance
4.1.1.1.First normal issuanceCommission charged to the account holder for the expenses incurred in the first production of the debit card, according to the cost allocation criterion previously agreed
4.1.1.2.Normal issuancesCommission charged to the account holder for the expenses incurred in the subsequent productions of the debit card, according to the cost allocation criterion previously agreed

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CodeDesignationJustification of Product/Service
subsequent
4.1.1.3.UrgentCommission charged to the account holder for the expenses incurred in the urgent production of the debit card, according to the cost allocation criterion previously agreed, within a period not exceeding 48 hours
4.1.1.4.2nd CopyCommission charged to the account holder for the expenses incurred in the production of the 2nd copy of the debit card, according to the cost allocation criterion previously agreed, restricted to cases of replacement requests made by the account holder, resulting from loss, theft, burglary, damage and other reasons not attributable to the issuing institution
4.1.2.Annual FeeCommission charged to the account holder for the annual fee resulting from the possession of the debit card, according to the cost allocation criterion previously agreed
4.1.3.ReplacementCommission charged to the account holder for the expenses incurred in the replacement of the card for reasons not attributable to the client
4.1.4.Message Alerts
4.1.4.1.Within the countryCommission charged to the account holder for the sending of message alerts resulting from the execution of transactions in the account within the country
4.1.4.2.Outside the countryCommission charged to the account holder for the sending of message alerts resulting from the execution of transactions in the account outside the country

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C.2. Credit

CodeDesignationJustification of Product/Service
4.2.1.Issuance
4.2.1.1.NormalCommission charged to the account holder for the expenses incurred in the production of the normal credit card, according to the cost allocation criterion previously agreed
4.2.1.2.UrgentCommission charged to the account holder for the expenses incurred in the production of the urgent credit card, according to the cost allocation criterion previously agreed, within a period not exceeding 48 hours
4.2.1.3.2nd CopyCommission charged to the account holder for the expenses incurred in the production of the 2nd copy of the credit card, according to the cost allocation criterion previously agreed, restricted to cases of replacement requests made by the account holder, resulting from loss, theft, burglary, damage and other reasons not attributable to the issuing institution
4.2.2.Annual FeeCommission charged to the account holder for the annual fee resulting from the possession of the credit card, according to the cost allocation criterion previously agreed.
4.2.3.ReplacementCommission charged to the account holder for the expenses incurred in the replacement of the card for reasons not attributable to the client
4.2.4.Message Alerts
4.2.4.1.Within the countryCommission charged to the account holder for the sending of message alerts resulting from the execution of transactions in the account within the country
4.2.4.2.Outside the countryCommission charged to the account holder for the sending of message alerts resulting from the execution of transactions in the account outside the country
4.2.5.Interest Rate
4.2.5.1.MonthlyMonthly interest rate practiced in transactions associated with the use of credit card
4.2.5.2.AnnualAnnual interest rate practiced in transactions associated with the use of credit card

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D. ATM

CodeDesignationJustification of Product/Service
5.1.1.Cash Withdrawal
5.1.1.1.First four per month in the countryFirst four cash withdrawals per month, in the country, at ATM
5.1.1.2.Remaining in the countryCash withdrawal, in the country, at ATM
5.1.1.3.AbroadCash withdrawal at ATM located abroad, from the account associated with the card, of amounts that are authorized by the banking institution
5.1.2.Balance Inquiry
5.1.2.1.Without printing, in the countryBalance inquiry/viewing of the account on ATM screen, in the country, without printing
5.1.2.2.With printing, in the country – First four per monthFirst four balance prints of the account per month at ATM, in the country
5.1.2.3.With printing, in the country – subsequentBalance print of the account at ATM, in the country
5.1.2.4.AbroadBalance inquiry/viewing of the account on ATM screen abroad, with printing
5.1.3.Inquiry of statements, mini-statements and transactions
5.1.3.1.Without printing, in the countryInquiry/viewing of account statement on ATM screen, in the country, without printing
5.1.3.2.With printing, in the country – First four per monthFirst four statement prints of the account per month at ATM, in the country
5.1.3.3.With printing, in the country – subsequentStatement print of the account at ATM, in the country
5.1.3.4.AbroadBalance inquiry/viewing of the account on ATM screen abroad, with printing
5.1.4.NIB/ IBAN
5.1.4.1.Without printingViewing of the Bank Identification Number (NIB) from ATM without printing
5.1.4.2.With printingPrinting of the Bank Identification Number (NIB) from ATM
5.1.5.Purchase of rechargesPurchase of recharges, namely telephone, television and electricity at ATM

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CodeDesignationJustification of Product/Service
5.1.6.Payment of servicesPayment of services at ATM (e.g. water, electricity, telephone, cable TV, internet, school fees, etc.)
5.1.7.PIN Change (1)
5.1.7.1.First four per monthFirst four PIN changes per month at ATM
5.1.7.2.RemainingSubsequent PIN changes at ATM

Note: (1) Personal Identification Number

E. POS

CodeDesignationJustification of Product/Service
6.1.Balance Inquiry
6.1.1.Without printing in the countryBalance inquiry/viewing of the account on POS screen, in the country, without printing
6.1.2.With printing, in the country – First four per monthFirst four balance prints of the account per month at POS, in the country
6.1.3.With printing, in the country – subsequentBalance print of the account at POS, in the country
6.1.4.AbroadBalance inquiry/viewing of the account on POS screen, abroad, with printing
6.2.Inquiry of statements, mini-statements and transactions
6.2.1.Without printing, in the countryInquiry/viewing of account statement on POS screen in the country, without printing
6.2.2.With printing, in the country – First four per monthFirst four statement prints of the account per month at POS, in the country
6.2.3.With printing, in the country – subsequentStatement print of the account at POS, in the country
6.2.4.AbroadBalance inquiry/viewing of the account on POS screen, abroad, with printing
6.3.Cash AdvanceWithdrawal of cash from an economic agent by debit of the bank card, at POS, of the amount equivalent to the withdrawal
6.4.NIB/ IBAN
6.4.1.Without printingViewing of the Bank Identification Number (NIB) from POS, without printing

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CodeDesignationJustification of Product/Service
6.4.2.With printingPrinting of the Bank Identification Number (NIB) from POS
6.5.Purchase of rechargesPurchase of recharges, namely telephone, television and electricity at POS
6.6.Payment of goods and servicesUse of bank card at POS, in the payment of goods and services in commercial establishments designated for the sale thereof
6.7.PIN Change
6.7.1.First four per monthFirst four PIN changes per month at POS
6.7.2.RemainingSubsequent PIN changes at POS

F. CHEQUES

CodeDesignationJustification of Product/Service
7.1.1.Supply of normal cheques
7.1.1.1.Book of 10 chequesAvailability of book of 10 cheques
7.1.1.2.Book of 30 chequesAvailability of book of 30 cheques
7.1.1.3.Book of 100 chequesAvailability of book of 100 cheques
7.1.2.Supply of loose chequeAvailability of a cheque or other equivalent instrument at the counter for cash withdrawal
7.1.3.Supply of certified chequeRequest for a certified cheque or other equivalent instrument at the counter
7.1.4.Return of cheques
7.1.4.1.Of own bank
7.1.4.1.1.To beneficiary (1)Return to beneficiary of own bank cheque that does not meet conditions for payment
7.1.4.1.2.For insufficiency of provisionCharge to issuer for return of own bank cheque for insufficiency of funds
7.1.4.1.3.For technical reasons attributable toCharge to issuer for return of own bank cheque for technical reasons

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CodeDesignationJustification of Product/Service
clientnot attributable to the client
7.1.4.2.From OIC (2)
7.1.4.2.1.To beneficiary (1)Return to beneficiary of OIC cheque that does not meet conditions for payment
7.1.4.2.2.For insufficiency of provisionCharge to issuer for return of OIC cheque for insufficiency of funds
7.1.4.2.3.For technical reasons attributable to clientCharge to issuer for return of OIC cheque for technical reasons attributable to client
7.1.5.Cheques on foreign countries
7.1.5.1.1.IssuanceValue charged for the issuance of a bank cheque in foreign currency on a correspondent bank in favor of the beneficiary indicated by the orderer
7.1.5.1.2.Cancellation/ cancellation/returnConsists in the cancellation/cancellation/return of a bank cheque in foreign currency, issued on a correspondent bank in favor of the beneficiary indicated by the orderer
7.1.6.Others
7.1.6.1.1.Cancellation/ cancellation/revocation of chequesConsists in the request for cancellation or cancellation of a normal, loose or certified bank cheque at the request of the holder
7.1.6.1.2.Blocking of chequesConsists in the request for interruption of payment of cheque during a predetermined period by the orderer.

Note: (1) Return to beneficiary of cheque that does not meet conditions for payment; (2) OIC – other credit institutions.

G. TRANSFERS

G.1. National

CodeDesignationJustification of Product/Service
8.1.1.Intra-bank
8.1.1.1.First two per monthFirst two transfers per month between accounts of the same banking institution
8.1.1.2.Accounts of same holderTransfer of values between accounts of the same holder in the same banking institution

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CodeDesignationJustification of Product/Service
8.1.1.3.Accounts of different holdersTransfer of values between accounts of different holders in the same banking institution
8.1.1.4.Via ATMTransfer, through an ATM, of values between accounts of the same holder or different holders in the same banking institution
8.1.2.Inter-bank
8.1.2.1.Accounts of same holderTransfer of values between accounts of the same holder involving different banking institutions
8.1.2.2.Accounts of different holdersTransfer of values between accounts of different holders involving different banking institutions
8.1.2.3.Via ATMTransfer, through an ATM, of values between accounts of the same holder or different holders involving different banking institutions
8.1.3.Transfer to mobile accountTransfer of values by the holder of a bank account to an account associated with a mobile phone number (SIM card) in which the holder of the mobile account may or may not hold a bank account

G.2. International

CodeDesignationJustification of Product/Service
8.2.1.Telegraphic transfer/ swift sentTransfer of funds ordered by a client to the exterior.
8.2.1.1.CommissionPercentage calculated on the value of the payment/transfer to be made
8.2.1.2.CommunicationsValue charged for communication expenses via swift incurred by the bank in the process of sending the transfer
8.2.1.3.Correspondent bank(1)Value charged for expenses incurred with the correspondent bank in the process of sending the transfer
8.2.1.4.Cancellation/ Cancellation/Commission charged for the cancellation/cancellation/

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CodeDesignationJustification of Product/Service
Returnreturn of the swift transfer sent by the bank at the request of the orderer
8.2.2.Telegraphic transfer/ swift receivedReceipt of funds from the exterior by the bank transferred in favor of its client
8.2.2.1.Client of own bank
8.2.2.1.1.CommissionCorresponds to the minimum and maximum values calculated based on the percentage of the total value of the received transfer, applied to the client of own bank
8.2.2.1.2.CommunicationsCorrespond to the expenses of sending the telegraphic transfer/swift message applied to the client of own bank
8.2.2.1.3.Correspondent bank(1)Value charged to the client of own bank for expenses incurred with the correspondent bank in the process of receiving the transfer
8.2.2.1.4.Cancellation/ Cancel./ ReturnCorresponds to the commission to be paid for the cancellation, cancellation or return of the transfer or transferred value