2023-09-03

A circular dated September 3, 2023 regarding facilitating the access of illiterate and elderly people to banking services and products

In an effort to enhance financial inclusion and ensure that all segments of society have access to banking services, the Egyptian Central Bank has issued instructions to facilitate banking services for the elderly (65 years and above) and illiterate customers. These include updating customer databases to reflect these categories, accepting stamps and fingerprints as valid signatures, allowing customers to seek assistance from bank employees when filling out forms, and documenting banking transactions through audio or visual means with the customer's consent.

Egypt

Central Bank of Egypt

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