The Financial Conduct Authority issued this finalised guidance to provide further updated tailored support for firms managing mortgage customers affected by the coronavirus pandemic. The document outlines specific regulatory expectations and support measures designed to assist firms in handling the ongoing economic impacts of the health crisis on their mortgage portfolios. This guidance supersedes previous iterations to ensure firms have the most current instructions for delivering appropriate support to vulnerable borrowers during the consultation period.
Open consultation
05/03/2021
Consultation closed
10/03/2021
Finalised guidance
25/03/2021
25/03/2021