Regulatory AlertsGuidance for firms on the fair treatment of vulnerable customers
The regulator issued this guidance to require firms to understand and meet the needs of vulnerable customers, ensuring fair treatment across all sectors. It defines vulnerability as a spectrum of risk influenced by personal circumstances and mandates that firms embed fair treatment into their culture, product design, and staff capabilities. Firms must monitor outcomes and adjust practices to prevent harm, aligning their actions with the overarching Principles for Businesses.
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