Regulatory Alerts2025-05-28
Challenges in the Digital Provision of Pension Information
The Dutch Authority for the Financial Markets (AFM) issued this May 2025 report to address the risks that legally mandated pension information may fail to reach all participants when delivered digitally. The regulator outlines five key recommendations for pension providers, including respecting participant channel preferences, verifying email addresses, ensuring timely delivery, tracking engagement metrics, and establishing board-level oversight. These measures aim to optimize digital communication strategies while maintaining compliance with the Dutch Pension Act regarding accessibility and data retention.
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