Regulatory Alerts2024-01-01
Bank of Jamaica Regulatory Service Level Standards Performance Report 2024
The Bank of Jamaica issued this report detailing its regulatory performance against 26 applicable Service Level Standards for Money Service Businesses, FinTech Sandbox applicants, and Deposit-Taking Institutions during 2024. While 18 standards met the target compliance rate of 80% or higher, significant underperformance was recorded in DTI application processing and customer complaint resolution, with some metrics falling below 40%. The document highlights the Bank's commitment to transparent supervisory processes and provides contact information for stakeholder feedback on these regulatory outcomes.
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