2021-04-22

A circular dated April 22, 2021 regarding emphasizing non-discrimination between customers and providing a quick and free mechanism for dealing with complaints.

In a letter dated April 22, 2021, the author emphasizes the importance of protecting the rights of bank customers in Egypt, referring to instructions issued on February 19, 2019. These instructions establish a clear framework for fair and transparent banking practices, ensuring equal treatment and confidentiality for all customers. The letter specifically highlights the need to promote gender equality in all banking transactions, including loans and credit facilities, and to provide a swift and free complaint mechanism for customers.

Egypt

Central Bank of Egypt

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