Regulatory Alerts2015-04-01 | JB-2015-3329Resolution No. JB-2015-3329 of the Banking Board
The Banking Board of Ecuador resolved a review appeal filed by Holger José Suárez Esparza against the Superintendence of Banks and Insurance regarding the dismissal of his complaint about unauthorized credit card charges by Banco Pichincha. The Board determined that the prior administrative dismissal was invalid because the underlying judicial pre-trial proceedings had been archived, meaning no active judicial case prevented administrative review. Consequently, the Board annulled the previous resolution and ordered the National Directorate of Attention and User Education to re-analyze the complaint and issue a new resolution.
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