Regulatory Alerts2016-06-12
Offering Banking and Financial Services to Disabled Customers
The Central Bank of Bahrain has introduced new accessibility rules requiring all retail banks to provide tailored banking and financial services to customers with physical, sensory, or mental impairments. Financial institutions must verify disability status through official certificates, waive counter and ATM transaction fees alongside monthly account charges, and equip at least one specialized wheelchair-accessible ATM per ten machines with Braille and voice features. These mandates apply primarily to locally incorporated banks, with a nine-month transitional period allowing phased system upgrades and the implementation of priority service counters across designated branches.
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