Regulatory Alerts2026-05-12
Combating Discrimination by Banks: From Insight to Action
The Dutch Financial Markets Authority (AFM) requires all financial companies to proactively strengthen their anti-discrimination measures by embedding a shared board-level vision, establishing clear roles and programmatic approaches, and treating discrimination as a specific non-financial risk. The regulator mandates that banks redesign organizational cultures to address unconscious and indirect bias, improve customer communication during investigations, and actively collect and follow up on discrimination signals and complaints. These expectations, validated through a maturity-based self-assessment, aim to ensure structural safeguarding of customer interests and prevent structural exclusion in financial service provision.
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