Regulatory Alerts2019-04-30
CSSF Circular 19/718: Adoption of ESMA and EBA Guidelines on Complaints-Handling
The Commission de Surveillance du Secteur Financier (CSSF) issued Circular 19/718 to formally adopt the Guidelines on complaints-handling for the securities and banking sectors. These guidelines, originally published by ESMA and EBA on 4 October 2018, establish common standards for handling client complaints within Luxembourg's financial industry. The circular ensures that regulated entities align their internal procedures with these European regulatory expectations to enhance consumer protection.
Published on 30 April 2019
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CSSF circular
Adoption of the Guidelines on complaints-handling for the securities (ESMA) and banking (EBA) sectors of 4 October 2018 (JC 2018 35)
PDF (325.99Kb)
PDF (241.41Kb)