2021-07-28 | BSD/DIR/PUB/LAB/14/052

RE: Teller Points at Bank Branches for the Sale of FX to Retail Customers

The Central Bank of Nigeria directs all Deposit Money Banks to establish teller points at designated branches for fulfilling legitimate foreign exchange requests from customers. The CBN emphasizes the importance of adequate publicity for branch locations, efficient FX sales, and prompt resolution of customer complaints through a dedicated toll-free line. Non-compliance with this directive will result in severe sanctions.

Nigeria

Central Bank of Nigeria

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