Regulatory Alerts2020-12-30
Provision of a professional human telephone response
The Bank of Israel issued Circular C-06-2638 to amend Proper Conduct of Banking Business Directive 426 regarding senior citizen services. The regulation lowers the minimum age for priority telephone queue access from 75 to 70 years old. This change, initially introduced as a temporary coronavirus measure, is now applied permanently to routine banking operations effective upon publication.
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