Regulatory Alerts2022-11-28
Consumer Monitor Spring 2022: Financial Advice
The Dutch Authority for the Financial Markets (AFM) published the Spring 2022 Consumer Monitor to assess the behavior and attitudes of Dutch consumers regarding financial advice. The survey reveals that while 81% of consumers were satisfied with advice at the time of receipt, this figure dropped to 72% upon retrospective evaluation, with mortgage advice being the most common service utilized. The methodology relied on a representative sample of 1,028 respondents from the LISS panel conducted between April 4 and May 1, 2022.
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