Instruction No. 12/2020, of July 6

INSTRUCTION NO. 12/2020, Of July 6 SUBJECT: FINANCIAL SYSTEM

• Price List

Given the need to define the tables comprising the Price List to be published by financial institutions, as well as their respective filling instructions and submission deadlines to the Bank of Angola, in accordance with Guidance Note No. 15/2020, of June 22, regarding the Price List of Financial Services and Products and Its Disclosure; In these terms, under the combined provisions of paragraph f) of number 1 of Article 21.º of Law No. 16/10, of July 15, the Bank of Angola Law, and of number 3 of Article 73.º of Law No. 12/15, of June 17, the Framework Law for Financial Institutions. DETERMINE:

1. Object This Instruction establishes the composition, structure and content of the Price List, as well as the terms that institutions must observe when disclosing to the public and reporting to the Bank of Angola.

2. Composition of the Price List 2.1 The Price List consists of 2 (two) documents, annexed to this Instruction, which form an integral part thereof: 2.2 Price List I “Particular Clients” (Annex I). The products and services are presented in the following groupings:

CONTINUAÇÃO DO INSTRUTIVO N.º 12/2020 Page 2 of 73 2.2.1 Minimum Banking Services: services exempt from any charges in accordance with Guidance Note No. 03/2018, of March 2; 2.2.2 Common Banking Services: set of products and services most commercialized and used by the general public; 2.2.3 Other Banking Services: products and services that do not fall into the above-described groupings. 2.3 Price List II “Other Clients” (Annex II). The products and services are presented in a single grouping (Banking Services), segmented by type of products and services.

3. Filling Instructions 3.1 The filling instructions for Price List I “Particular Clients” and Price List II “Other Clients” are contained in Annex III to this Instruction, which forms an integral part thereof, and must be fully observed by financial institutions supervised by the Bank of Angola, with headquarters or branches in national territory. 3.2 All pages of the Price List must include numbering, the legal name of the financial institution, logo, and the effective date of the information contained therein. 3.3 The Price List must correspond to a single file with the composite name IF_PRE_Cliente YY_AAAAMMDD, where “IF” is the acronym of the sending Institution, “PRE” is the abbreviation for Price List, “Cliente YY” indicates the client type (“Particular Clients” and “Other Clients”) and “AAAAMMDD” is the intended effective date (“AAAA” corresponds to a four-digit year, “MM” to a two-digit month and “DD” to a two-digit day), observing the following: a) The first submission of the Price List to the Bank of Angola must be made on the effective date of Guidance Note No. 15/2020, of June 22, regarding the Price List of Financial Services and Products and Its Disclosure.

CONTINUAÇÃO DO INSTRUTIVO N.º 12/2020 Page 3 of 73 b) For financial institutions that commence their activity after the effective date of Guidance Note No. 15/2020, of June 22, regarding the Price List of Financial Services and Products and Its Disclosure, the Price List must be sent to the Bank of Angola with a minimum advance of 5 (five) business days relative to the intended effective date. c) The Price List (Price List I “Particular Clients” and Price List II “Other Clients”) must be reported quarterly to the Bank of Angola until the 5th business day of the quarter preceding its application. The submitted Price List must indicate the rates, commissions and expenses to be applied in the period following the reporting date, clearly listing any introduced changes (if applicable) compared to the last report and indicating the sections and subsections subject to changes. d) Whenever financial institutions make changes to the Price List content, they must send them to the Bank of Angola with a minimum advance of 5 (five) business days relative to the effective date, indicating all introduced changes. e) The provisions of the preceding paragraph do not apply to daily changes in the exchange rate and interest margin in force at Financial Institutions. f) The Price List must be reported to the Financial Conduct Department of the Bank of Angola, accompanied by a communication, to the email address dcf_ric@bna.ao, with the Subject “[IF | PRE_Cliente YY - AAAAMMDD]”. g) The communication referred to in the preceding paragraph, and whenever applicable, must expressly identify the sections and subsections subject to change, with the changed rates, commissions, expenses and other conditions clearly identified. To this end, it must contain a table with the following field order: Price List Designation (“Particular Clients”; “Other Clients”); Section; Subsection; Designation of the changed or added commission/rate/expense; Value of the changed or added commission/rate/expense; Designation of the previously in force commission/rate/expense (if applicable); Value of the previously in force commission/rate/expense (if applicable); Effective date. h) The Bank of Angola is responsible for ensuring that the disclosure of Price List changes observes the provisions of number 5 of Article 12.º of Guidance Note No. 15/2020, of June 22, regarding the Price List of Financial Services and its Disclosure.

4. Publication of the Price List The Bank of Angola will publish the Price Lists practiced by financial institutions on its institutional website, unless otherwise communicated to financial institutions whenever the Price List is incomplete, contains incorrect information or is presented outside the format established by the Bank of Angola.

5. Non-Compliance Non-compliance with the provisions of this Instruction is punishable in accordance with the Framework Law for Financial Institutions.

6. Doubts and Omissions Doubts and omissions resulting from the interpretation and application of this Instruction are resolved by the Bank of Angola.

7. Revocation Instruction No. 04/2014, of May 15, and any other regulation contrary to the provisions of this Instruction are hereby revoked.

CONTINUAÇÃO DO INSTRUTIVO N.º 12/2020 Page 5 of 73 8. Entry into Force This Instruction enters into force 90 (ninety) days after its publication. PUBLISH. Luanda, July 6, 2020. THE GOVERNOR JOSÉ DE LIMA MASSANO

CONTINUAÇÃO DO INSTRUTIVO N.º 12/2020 Page 6 of 73 ANNEX I Price List I “Particular Clients” A. Minimum Banking Services List of Fee-Exempt (Free) Services under Guidance Note No. 03/2018, of March 2

1. Opening, maintenance and closing of current accounts, except for accounts requiring a dedicated relationship manager Contractual formalization of opening/closing and charges related to the maintenance of current accounts Exempt
2. Processing of credit installments and direct debits Contractual formalization of processing credit installments and direct debits Exempt
3. Account movement inquiry via ATM and electronic banking All banking charges incurred for inquiring account movements via ATM and electronic banking Exempt
4. Bank transfers via ATM and electronic banking; All banking charges incurred for making bank transfers via ATM and electronic banking Exempt
5. Provision of 1 (one) statement per month for each account; All banking charges incurred for providing 1 (one) statement per month for each account Exempt
6. Provision of inquiry information on movements of each account over the last 90 (ninety) days, via electronic banking; All banking charges incurred for providing inquiry information on bank account movements Exempt
7. Issuance of the first debit card and its replacement upon expiry for all account types All banking charges incurred in issuing the first debit card and its replacement upon expiry for all account types Exempt

B. Common Banking Services

1. Deposit Accounts 1.1. Current Accounts (Demand Deposits) [Account type (if applicable)] – [Currency] [Identification of accounts and respective access conditions (if applicable)] Commissions | Values without tax | Tax added | Annual value with tax | Other conditions % MN | Value annual 1.1.1. Opening and closing of current accounts Contractual formalization of opening/closing of current accounts, in compliance with applicable legislation Exempt | - | - | - 1.1.2. Account maintenance with salary domiciliation All banking charges incurred to keep the account active and operational Exempt | - | - | - 1.1.3. Account movement via ATM and electronic banking Banking operations, such as withdrawals and payments via ATM and electronic banking Exempt | - | - | - 1.1.4. Withdrawals at branches and via ATM Cash withdrawal available in the current account at local branches and via ATM Exempt | - | - | - 1.1.5. Direct debits Automatic payment of goods and/or services periodically based on formal authorization by the account holder Exempt | - | - | - 1.1.6. Provision of the 1 (one) monthly statement with movements from the last 90 (ninety) days at branches Listing of movements made in the deposit account during the requested period Exempt | - | - | - 1.1.7. Account movement inquiry via ATM and electronic banking Listing of movements made in the deposit account during the requested period Exempt | - | - | - 1.1.8. [Commission Designation] [Brief description of the commission] [0,0%] | [0,00] | [0,00] | IS [0,0%] [XX] | [0,0%] [0,00] Note (x) Interest Rates TANB | Tax added | Other conditions [Tier 1] | [0,0%] | IS [0,0%] [XX] | [0,0%] Note (x) [Tier 2] | [0,0%] | IS [0,0%] [XX] | [0,0%] Note (x) […] | [0,0%] | IS [0,0%] [XX] | [0,0%] Note (x) Other associated expenses [Identification of other applicable expenses, indicating, notably, their designation, description, the value charged to the consumer and when they occur] Complementary Information Banking Operation | Date – Value | Availability Date | Observations Deposits Cash Counter [XX] [XX] Note (x) Checks Counter On the same Institution [XX] [XX] Note (x) On another Institution (payees) [XX] [XX] Note (x) On another Institution [XX] [XX] Note (x) Legend: TAN Annual Nominal Rate MN National Currency (Kwanza) IS Stamp Duty [XX] [Designation of applicable tax] Value Date Accounting date of an operation, i.e., the date from which an operation effectively begins to be taken into account in the financial institution's calculations and may differ from its execution date Availability Date Moment from which the holder can freely proceed to move funds deposited in their deposit accounts or transferred to their current account, without being subject to paying interest for mobilizing these funds Business Day Weekday, from Monday to Friday, excluding national holidays General Notes: Note (x): Interest rate rounding: [fill in (e.g. to [X] decimal place)] Note (x): Rate calculation method: [fill in] Note (x): Exchange rate convention (if applicable): [fill in] Note (x): Interest rates associated with bank overdrafts are provided in the "C. Other Banking Services" Product Group, Section "2. Credit Operations", Subsection "2.1 Bank overdrafts" Specific Notes: Note (x): [Explanation]

1.2. Time Deposits [Account type (if applicable)] – [Currency] [Identification of accounts and respective access conditions (if applicable)] Commissions | Values without tax | Tax added | Annual value with tax | Other conditions % MN | Value annual 1.2.1. Opening, maintenance and closing of time deposit accounts and savings accounts within contractualized periods Contractual formalization of opening/closing and charges related to the maintenance of time deposit accounts and savings accounts, as well as processing and recording movements in the account Exempt | - | - | - 1.2.2. [Commission Designation] [Brief description of the commission, as well as the contact point moment when they occur] [0,0%] | [0,00] | [0,00] | IS [0,0%] [XX] | [0,0%] [0,00] Note (x) Interest Rates TANB Days | Tax added | Other conditions 15 30 60 90 180 360 [Tier 1] | [0,0%] | [0,0%] | [0,0%] | [0,0%] | [0,0%] | [0,0%] | IS [0,0%] [XX] | [0,0%] Note (x) [Tier 2] | [0,0%] | [0,0%] | [0,0%] | [0,0%] | [0,0%] | [0,0%] | IS [0,0%] [XX] | [0,0%] Note (x) […] | [0,0%] | [0,0%] | [0,0%] | [0,0%] | [0,0%] | [0,0%] | IS [0,0%] [XX] | [0,0%] Note (x) Other associated expenses [Identification of other applicable expenses, indicating, notably, their designation, description, the value charged to the consumer and when they occur] Complementary Information Banking Operation | Date – Value | Availability Date | Observations Time Deposit Account Movements Counter Establishment/Reinforcement [XX] [XX] Note (x) Early mobilization [XX] [XX] Note (x) Repayment at maturity [XX] [XX] Note (x) Payment of remunerative interest [XX] [XX] Note (x) Electronic banking Establishment/Reinforcement [XX] [XX] Note (x) Early mobilization [XX] [XX] Note (x) Legend: TANB Gross Annual Nominal Rate MN National Currency (Kwanza) IS Stamp Duty [XX] [Designation of applicable tax] Value Date Accounting date of an operation, i.e., the date from which an operation effectively begins to be taken into account in the financial institution's calculations and may differ from its execution date Availability Date Moment from which the holder can freely proceed to move funds deposited in their deposit accounts or transferred to their current account, without being subject to paying interest for mobilizing these funds Business Day Weekday, from Monday to Friday, excluding national holidays General Notes: Note (x): Interest rate rounding: [fill in (e.g. to [X] decimal place)] Note (x): Rate calculation method: [fill in] Note (x): Exchange rate convention (if applicable): [fill in] Specific Notes: Note (x): [Explanation]

2. Credit Operations 2.1. Housing Credit (Mortgages) [Credit subcategory] [Product designation] [Product characterization (i.e., indication of access conditions to the product)] Commissions | Values without tax | Tax added | Annual value with tax | Other conditions % MN Value annual Initial Commissions 2.1.1. [Commission Designation] [Brief description of the commission] [0,0%] | [0,00] | [0,00] | IS [0,0%] [XX] | [0,0%] [0,00] Note (x) 2.1.2. [Commission Designation] [Brief description of the commission] [0,0%] | [0,00] | [0,00] | IS [0,0%] [XX] | [0,0%] [0,00] Note (x) 2.1.3. [Commission Designation] [Brief description of the commission] [0,0%] | [0,00] | [0,00] | IS [0,0%] [XX] | [0,0%] [0,00] Note (x) Commissions during contract validity 2.1.4. Credit installment processing commission Processing of payments for installments related to the contracted credit Exempt | - | - | - 2.1.5. [Commission Designation] [Brief description of the commission] [0,0%] | [0,00] | [0,00] | IS [0,0%] [XX] | [0,0%] [0,00] Note (x) 2.1.6. [Commission Designation] [Brief description of the commission] [0,0%] | [0,00] | [0,00] | IS [0,0%] [XX] | [0,0%] [0,00] Note (x) Commissions at contract end 2.1.7. [Commission Designation] [Brief description of the commission] [0,0%] | [0,00] | [0,00] | IS [0,0%] [XX] | [0,0%] [0,00] Note (x) 2.1.8. [Commission Designation] [Brief description of the commission] [0,0%] | [0,00] | [0,00] | IS [0,0%] [XX] | [0,0%] [0,00] Note (x) 2.1.9. [Commission Designation] [Brief description of the commission] [0,0%] | [0,00] | [0,00] | IS [0,0%] [XX] | [0,0%] [0,00] Note (x) Interest Rates TAN TAEG | Tax added | Other conditions [Fixed rate operations] [Used indexers] + spread [0,00% to 0,00%] [0,0%] | IS [0,0%] [XX] | [0,0%] [Indicate operation term] [Variable rate operations] [Used indexers] + spread [0,00% to 0,00%] [0,0%] | IS [0,0%] [XX] | [0,0%] [Indicate operation term] Other associated expenses [Identification of other applicable expenses, indicating, notably, their designation, description, the value charged to the consumer and when they occur] Legend: TAN Annual Nominal Rate TAEG Annual Effective Global Rate IS Stamp Duty [XX] [Designation of applicable tax] MN National Currency (Kwanza) General Notes: Note (x): Interest rate rounding: [fill in (e.g. to [X] decimal place)] Note (x): Rate calculation method: [fill in] Note (x): Exchange rate convention (if applicable): [fill in] Specific Notes: Note (x): [Explanation]

2.2. Consumer Credit [Credit subcategory] [Product designation] [Product characterization (i.e., indication of access conditions to the product)] Commissions | Values without tax | Tax added | Annual value with tax | Other conditions % MN Value annual Initial Commissions 2.2.1. [Commission Designation] [Brief description of the commission] [0,0%] | [0,00] | [0,00] | IS [0,0%] [XX] | [0,0%] [0,00] Note (x) 2.2.2. [Commission Designation] [Brief description of the commission] [0,0%] | [0,00] | [0,00] | IS [0,0%] [XX] | [0,0%] [0,00] Note (x) 2.2.3. [Commission Designation] [Brief description of the commission] [0,0%] | [0,00] | [0,00] | IS [0,0%] [XX] | [0,0%] [0,00] Note (x) Commissions during contract validity 2.2.4. Credit installment processing commission Processing of payments for installments related to the contracted credit Exempt | - | - | - 2.2.5. [Commission Designation] [Brief description of the commission] [0,0%] | [0,00] | [0,00] | IS [0,0%] [XX] | [0,0%] [0,00] Note (x) 2.2.6. [Commission Designation] Brief description of the commission] [0,0%] | [0,00] | [0,00] | IS [0,0%] [XX] | [0,0%] [0,00] Note (x) Commissions at contract end 2.2.7. [Commission Designation] [Brief description of the commission] [0,0%] | [0,00] | [0,00] | IS [0,0%] [XX] | [0,0%] [0,00] Note (x) 2.2.8. [Commission Designation] [Brief description of the commission] [0,0%] | [0,00] | [0,00] | IS [0,0%] [XX] | [0,0%] [0,00] Note (x) 2.2.9. [Commission Designation] [Brief description of the commission] [0,0%] | [0,00] | [0,00] | IS [0,0%] [XX] | [0,0%] [0,00] Note (x) Interest Rates TAN TAEG | Tax added | Other conditions [Fixed rate operations] [Used indexers] + spread [0,0% to 0,00%] [XX] | [0,0%] [Indicate operation term] [Variable rate operations] [Used indexers] + spread [0,00% to 0,00%] [0,0%] | IS [0,0%] [XX] | [0,0%] [Indicate operation term] Other associated expenses [Identification of other applicable expenses, indicating, notably, their designation, description, the value charged to the consumer and when they occur] Legend: TAN Annual Nominal Rate TAEG Annual Effective Global Rate IS Stamp Duty [XX] [Designation of applicable tax] MN National Currency (Kwanza) General Notes: Note (x): Interest rate rounding: [fill in (e.g. to [X] decimal place)] Note (x): Rate calculation method: [fill in] Note (x): Exchange rate convention (if applicable): [fill in] Specific Notes: Note (x): [Explanation]

2.3. Auto Credit (Vehicle Loans) [Credit subcategory] [Product designation] [Product characterization (i.e., indication of access conditions to the product)] Commissions | Values without tax | Tax added | Annual value with tax | Other conditions % MN Value annual Initial Commissions 2.3.1. [Commission Designation] [Brief description of the commission] [0,0%] | [0,00] | [0,00] | IS [0,0%] [XX] | [0,0%] [0,00] Note (x) 2.3.2. [Commission Designation] [Brief description of the commission] [0,0%] | [0,00] | [0,00] | IS [0,0%] [XX] | [0,0%] [0,00] Note (x) 2.3.3. [Commission Designation] [Brief description of the commission] [0,0%] | [0,00] | [0,00] | IS [0,0%] [XX] | [0,0%] [0,00] Note (x) Commissions during contract validity 2.3.4. Credit installment processing commission Processing of payments for installments related to the contracted credit Exempt | - | - | - 2.3.5. [Commission Designation] [Brief description of the commission] [0,0%] | [0,00] | [0,00] | IS [0,0%] [XX] | [0,0%] [0,00] Note (x) 2.3.6. [Commission Designation] [Brief description of the commission] [0,0%] | [0,00] | [0,00] | IS [0,0%] [XX] | [0,0%] [0,00] Note (x) Commissions at contract end 2.3.7. [Commission Designation] [Brief description of the commission] [0,0%] | [0,00] | [0,00] | IS [0,0%] [XX] | [0,0%] [0,00] Note (x) 2.3.8. [Commission Designation] [Brief description of the commission] [0,0%] | [0,00] | [0,00] | IS [0,0%] [XX] | [0,00] Note (x)

2.3.9. [Commission Designation] [Brief description of the commission] [0,0%] | [0,00] | [0,00] | IS [0,0%] [XX] | [0,0%] [0,00] Note (x) Interest Rates TAN TAEG | Tax added | Other conditions [Fixed rate operations] [Used indexers] + spread [0,00% to 0,00%] [0,0%] | IS [0,0%] [XX] | [0,0%] [Indicate operation term] [Variable rate operations] [Used indexers] + spread [0,00% to 0,00%] [0,0%] | IS [0,0%] [XX] | [0,0%] [Indicate operation term] Other associated expenses [Identification of other applicable expenses, indicating, notably, their designation, description, the value charged to the consumer and when they occur] Legend: TAN Annual Nominal Rate TAEG Annual Effective Global Rate IS Stamp Duty [XX] [Designation of applicable tax] MN National Currency (Kwanza) General Notes: Note (x): Interest rate rounding: [fill in (e.g. to [X] decimal place)] Note (x): Rate calculation method: [fill in] Note (x): Exchange rate convention (if applicable): [fill in] Specific Notes: Note (x): [Explanation]

3. Cards 3.1. Debit Cards (Multicaixa) Commissions | [Card X] [Network ID] | [Card X] [Network ID] | [Card X] [Network ID] | Tax added | Observations 3.1.1. Annual fee Charges inherent to the use of services available through the debit card 1st holder 1st year [0,00] [0,00] [0,00] IS [0,0%] [XX] | [0,0%] Note (x) Subsequent years [0,00] [0,00] [0,00] IS [0,0%] [XX] | [0,0%] Note (x) [XX] holders 1st year [0,00] [0,00] [0,00] IS [0,0%] [XX] | [0,0%] Note (x) Subsequent years [0,00] [0,00] [0,00] IS [0,0%] [XX] | [0,0%] Note (x) 3.1.2. Issuance Charges incurred in producing the card for the first time Charge per card Exempt | - | - 3.1.3. Renewal Charges incurred in producing the card after expiry date Charge per card [0,00]