Regulatory Alerts2025-09-26
FSA Complaints Handling Guidelines
The Financial Services Authority of Seychelles issues these guidelines to establish standardized procedures for receiving, investigating, and resolving complaints against Non-Bank Financial Services licensees and regarding the Authority’s own regulatory conduct. Complainants must first exhaust internal resolution processes within twenty-one business days before escalating matters via the official form, which requires complete documentation and triggers a statutory investigation targeting a thirty-business-day determination. The framework explicitly excludes commercial disputes, frivolous claims, and matters already before courts, while preserving complainants’ rights to appeal adverse decisions to the Authority’s Appeals Board or pursue judicial review within specified statutory deadlines.