Regulatory Alerts2014-12-18
Consumer Protection Code 2012
The Central Bank of Ireland issued the Consumer Protection Code 2012 to establish binding standards for regulated financial entities providing services in the State. The Code mandates that entities act honestly, fairly, and professionally while ensuring full disclosure of information, managing conflicts of interest, and adhering to strict rules on bundling, remuneration, and vulnerable consumer protection. It further requires robust procedures for post-sale information, arrears handling, complaint resolution, and record-keeping to maintain market integrity and consumer confidence.
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