Regulatory Alerts2024-09-24
Analysis Report: Complaint Inquiry to Insurance Providers 2023
The Dutch Authority for the Financial Markets (AFM) issued its 2023 annual complaint analysis report, revealing that 149 insurance providers reported a total of 133,000 complaints, a 2.2% decrease from the previous year. The report highlights that while the Health insurance sector accounted for the largest share of complaints, the Life insurance sector saw a 12.4% increase driven by investment and funeral products, whereas Damage and Health sectors experienced declines. Additionally, the AFM noted a slight reduction in average complaint handling time to 23.1 days and announced planned expansions to product categories for the 2025 inquiry to enhance data quality and supervisory effectiveness.
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