Regulatory Alerts2011-12-24
ATM Maintenance and Replenishment
The Saudi Arabian Monetary Authority (SAMA) Bank Inspection Department mandates that all banks operating in the Kingdom strictly enforce existing directives requiring ATM maintenance and cash replenishment personnel to carry official identification permits and wear uniforms bearing their employer's logo. This directive addresses observed non-compliance, including the use of private vehicles and inappropriate attire by service providers, and requires banks to formally instruct their contracted maintenance firms to adhere to these operational standards. SAMA will actively monitor compliance and will apply regulatory penalties to any bank found failing to implement these controls.
Share