Regulatory Alerts2026-09-13
Small to Medium Sized Enterprises (SME) - Customer Protection Regulation
The Central Bank of the UAE issued the SME Customer Protection Regulation to establish a framework safeguarding small and medium-sized enterprises as customers and enhancing their access to financial products and services. The regulation mandates that licensed financial institutions promote responsible conduct, strengthen governance, ensure transparent disclosure, and implement clear complaint resolution mechanisms. It applies to all banks and finance companies in the UAE, including Islamic finance entities, and defines key terms and enforcement standards to protect SME interests.
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