Regulatory Alerts2026-04-09
Updated guidelines for mortgage advisors on suitable advice
The AFM has published updated Mortgage Advisory Guidelines that require financial advisors to maintain an independent professional role, critically evaluate client requests, and apply proportionality to tailor the depth of their work to each unique situation. The revision introduces new mandatory sections on sustainability and relationship termination, while placing stronger emphasis on probing for contradictions and explicitly documenting assumptions when client data is incomplete. By positioning the guideline as a professional tool rather than a checklist, the AFM aims to ensure consumers can reliably trust suitable mortgage advice, with ongoing supervision and market monitoring to verify compliance.
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