Regulatory Alerts2019-04-29
Bank of Slovenia Regulation on Application of EBA Guidelines on Complaint Procedures for PSD2 Infringements
The Governing Board of the Bank of Slovenia issued this regulation to formally apply the European Banking Authority's guidelines on complaint procedures for alleged infringements of the Payment Services Directive 2 within Slovenia. The document mandates that the Bank of Slovenia, acting as the competent authority, must fully incorporate these guidelines into its supervisory tasks regarding payment services and electronic money issuance. These guidelines establish specific requirements for handling complaints, including providing submission channels, defining information requests, managing replies, and maintaining public information on complaint procedures.
Share