Regulatory Alerts2022-01-01
Deployment of Artificial Intelligence in Financial Consumer Complaints Handling - Nominees to Participate in User Acceptance Testing
The Bank of Zambia, in collaboration with the Competition and Consumer Protection Commission, is implementing an artificial intelligence project to manage financial consumer complaints. To prepare for the system's operationalization, a User Acceptance Testing Webinar will be held on February 24-25, 2022, to equip institutions on how to navigate and use the system. Financial institutions and Payment Service Providers are therefore requested to nominate a maximum of two staff members, including a supervisor, who deal with consumer complaints to attend the virtual webinar by February 23, 2022.
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