Regulatory Alerts2021-09-02
Ensure compliance with the requirements for working (remotely) in customer service occupations
The Saudi Ministry of Human Resources and Social Development has issued a ministerial decision mandating the Saudization of remote customer service occupations, restricting such roles exclusively to Saudi nationals through direct or outsourced employment contracts. The regulation applies to all remote customer service functions delivered via telephone, email, social media, or direct interaction, requiring financial institutions to register these workers in official institutional and social insurance records within a 180-day grace period. Non-compliant establishments face administrative penalties under the Nitaqat program, while targeted support and training initiatives from the Human Resources Development Fund facilitate workforce integration.