Regulatory Alerts2023-06-29
Thresholds in Online Financial Services: The Role of Digital Skills
The Dutch Authority for the Financial Markets (AFM) issued this report to investigate how limited digital skills hinder access to financial services for an estimated 2.5 to 4 million Dutch residents. The document reveals that while basic digital literacy rates appear high, significant portions of the population struggle with complex online financial tasks, secure internet usage, and navigating the full lifecycle of financial products. The AFM recommends that financial institutions actively engage with digitally excluded groups, expand the use of trusted infrastructure like DigiD, and collaborate with the government to improve service accessibility.
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