Regulatory Alerts2019-01-01
Circular Letter No. 11 of 2019 Regarding Consumer Protection Guidelines for Insurance Companies
The Egyptian Financial Regulatory Authority (FRA) issued Circular Letter No. 11 of 2019 to enforce Decision No. 46 of 2019 regarding consumer protection standards for non-banking financial entities. The circular mandates insurance companies to permanently display the FRA’s consumer protection guide and related media on their official websites and social media channels. Furthermore, insurers must clearly direct clients to the guide in all service documentation, distribute printed awareness brochures upon policy issuance, and prominently install standardized consumer protection principle boards at all headquarters, branches, and client-facing locations.
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