Regulatory Alerts2020-02-21
DLT Framework — Guidance Note 2 Customer Care
The Gibraltar Financial Services Commission issued Guidance Note 2 to define the operational, technical, and organizational standards Distributed Ledger Technology Providers must meet regarding customer care. The document requires providers to assess product risks and customer experience levels, implement robust conflict of interest management, and ensure all communications are clear, fair, and prominently disclose material risks. Additionally, providers must maintain effective complaints handling procedures and secure record-keeping practices to protect customer interests and ensure informed decision-making.
Share