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2025-01-01

Gateway Switching Guide

The Bank of Zambia requires users to follow a structured procedure for switching to its centralized Gateway system. Users must verify network connectivity, terminate active Java processes, clear the IcedTea-Web cache and Gateway folder, then download and launch the updated application file. The guide assigns specific support contacts for network and application troubleshooting, while specifying the exact directory path required for submitting diagnostic logs.

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1 Bank of Zambia Gateway Switching Guide Date: January 2025

2 REGISTERED OFFICES Head Office Bank of Zambia, Bank Square, Cairo Road P. O. Box 30080, Lusaka, 10101, Zambia Tel: (+260) 211 399300 E-mail: info@boz.zm Website: www.boz.zm Regional Office Bank of Zambia, Buteko Avenue, P. O. Box 71511, Ndola, Zambia Tel: (+260) 212 399600 E-mail: info@boz.zm Website: www.boz.zm

3 Follow the steps below when switching to the Gateway:

  1. Verify Network connectivity (telnet 172.20.101.57 7286). If telnet fails, contact Emmanuel or Nalumino. See contact information in Table 1
  2. Kill all Java processes by either restarting the computer or using Task Manager
  3. Delete the Gateway cache from IcedTea-Web ...\IcedTeaWeb\WebStart\bin\itweb-settings.exe
  4. Delete the Gateway folder located in %USERPROFILE%\Gateway
  5. Download new Gateway file and start the Application
  6. Should you encounter non-Network related challenges, contact Kembani or Inigo. See contact information in Table 1
  7. We may request you to send the log file. The location of the log file is %USERPROFILE%\Gateway\log\gateway.log No. Name Email Area 1 Emmanuel esiwingwa@boz.zm Network Operations 2 Nalumino nilubala@boz.zm Network Operations 3 Kembani kkembani@boz.zm Application Support 4 Inigo imulaisho@boz.zm Application Support Table 1: BoZ RTGS Support Contacts
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